Insurance

AI for claims handling

Documented claims copilots that cut cycle time without losing adjuster authority.

Brief a partner Related case studies

−38%

Cycle-time reduction

94%

Adjuster acceptance

Model risk findings on first review

Who buys this

Chief Claims Officers, COOs and CROs at general, specialty and life insurers.

The challenge

Adjusters re-read the same policy clauses on every claim. The work is information retrieval, not judgement.
Digital-first competitors are setting customer expectations on cycle time.
Earlier vendor tools have been rejected by model risk on attribution and audit grounds.

Our approach

How Moweb ships AI for claims handling.

01Per-line policy retrieval with strict citation: every model paragraph cites a source clause or precedent.
02Adjuster-led workflow: the model proposes; the adjuster signs. No claim is paid without an explicit signature.
03Live integration with existing claims platforms via side-by-side panels. No platform replacement.
04Audit pack delivered at launch, including model card, evaluation history and runbook.

Technology

Built on technology your CIO can defend.

Azure OpenAI GPT-4.1
Anthropic Claude (Sonnet) for triage
Pinecone or Azure AI Search vector store
Power Platform / Salesforce front-end

Frequently asked

Buyer questions for this solution.

Have you shipped this in production with insurers?

Yes. The reference engagement is a Lloyd's-syndicate specialty insurer across 11 lines of business. See the case study at /work/specialty-insurer-claims-copilot.

Do you support catastrophe claims surge?

Yes. The reference architecture autoscales for cat-event surges and includes specific reviewer-rota and audit considerations for high-volume periods.

Solutions that often run alongside.

Financial Services

Regulation reads relevant to this work

Claims copilots for specialty insurance

Engage

Ready to brief a partner on ai for claims handling?

Start a conversation

How Moweb ships AI for claims handling.

01Per-line policy retrieval with strict citation: every model paragraph cites a source clause or precedent.

02Adjuster-led workflow: the model proposes; the adjuster signs. No claim is paid without an explicit signature.

03Live integration with existing claims platforms via side-by-side panels. No platform replacement.

04Audit pack delivered at launch, including model card, evaluation history and runbook.

AI for claims handling

How Moweb ships AI for claims handling.

Built on technology your CIO can defend.

Buyer questions for this solution.

Have you shipped this in production with insurers?

Do you support catastrophe claims surge?

Solutions that often run alongside.

AI for credit and underwriting

AI for prior authorization

AI for supplier intelligence and resilience

Ready to brief a partner on ai for claims handling?

AI for claims handling

How Moweb ships AI for claims handling.

Built on technology your CIO can defend.

Buyer questions for this solution.

Have you shipped this in production with insurers?

Do you support catastrophe claims surge?

Solutions that often run alongside.

AI for credit and underwriting

AI for prior authorization

AI for supplier intelligence and resilience

Ready to brief a partner on ai for claims handling?